At Global By Bike (www.globalbybike.com), we believe your cycling adventure should be inspiring, memorable, and completely worry-free. Safeguarding your personal data from unauthorized access, cyber threats, and unwanted exploitation is central to our commitment to professional integrity. This policy outlines how we collect, protect, and manage your information so you can explore the world with total confidence.

1. Information We Collect & How We Use It

To provide seamless tour planning, secure booking, and personalized service, we collect personal information only when necessary:

• Tour Enquiries & Factsheets: We collect your name, email address, and message details to respond to your questions and follow up on tour itineraries.
• Mailing List Subscriptions: We collect your name and email address to send news, special offers, and upcoming tour updates (approximately twice per month). An easy one-click unsubscribe link is available in every email newsletter.
• Account Creation & Tour Bookings: We collect your name, email, date of birth, phone number, physical address, and emergency contact details to establish your user account, organize tour logistics, and ensure safety during travel.
• Travel & Operational Logistics: We collect passport details (number and expiry date), dietary or medical requirements, travel insurance details, flight schedules, and height details. These are required for local regulatory compliance, hotel/transport bookings, visa assistance, emergency preparation, and providing the correct bike size.
• Post-Tour Feedback: We collect optional survey responses to monitor tour quality and improve future traveler experiences.

2. Robust Data Security & Threat Prevention

We enforce strict technical and operational safeguards to protect your personal information against data leaks, cyberattacks, malicious actors, and unauthorized access.

Technical Controls:

• Data Encryption in Transit: Our entire website operates exclusively over TLS (Transport Layer Security) encryption, ensuring all communication between your browser and our servers remains private and protected.
• Internal Network Security: Application servers and database environments communicate over encrypted channels through secure, isolated protocols.

Operational Controls:

• Role-Based Access: Access to customer records is strictly restricted to authorized Global By Bike staff who require it to assist with your bookings or safety on tour.
• Proactive Security Logging: We collect server logs and IP addresses solely to monitor system security, analyze suspicious access patterns, and prevent cyber threats. Server log files are permanently deleted after 100 days.
• Incident Protocol: In the unlikely event of a security incident or data breach, we will notify the relevant Supervisory Authorities and affected individuals, detailing the steps taken to neutralize risks and safeguard your personal data.

3. Cookies, Analytics & Digital Tracking

We use cookies and analytical tools to optimize site functionality and deliver a tailored browsing experience:

• User Preferences: Cookies store your preferred currency and user interface options.
• Personalized Recommendations: We suggest tours based on the pages you have previously viewed.
• Live Chat Support: Temporary cookies allow us to offer real-time customer support chat while you browse.
• Google Analytics: We collect aggregate, non-identifying data (such as pages viewed, duration, and traffic sources) to analyze website performance.
• Targeted Advertising: We may use Google AdWords and Facebook Advertising services to display relevant Global By Bike updates on third-party sites. You can opt out at any time via Google Ad Preferences or Facebook Advertising Preferences.

4. Third-Party Service Providers

Global By Bike will never sell, rent, trade, or leak your personal information to outside marketers or third parties.

We partner only with vetted, security-compliant service providers to fulfill essential operational tasks:

• Email Services (MailChimp): Manages our newsletter distribution and official updates.
• Survey Operations (SurveyGizmo): Processes optional post-tour feedback surveys.
• Payment Gateways: All financial transactions (deposit and balance payments) are handled directly by specialized, PCI-compliant third-party payment processors. Global By Bike does not store sensitive credit card details on its servers.

Each service provider processes data strictly according to our instructions and under their own binding privacy and security frameworks.

5. Your Rights & Data Control

You maintain full control over the personal information you entrust to us. You have the right to:

• Access & Review: Request a copy of the personal data we hold about you.
• Rectify Information: Request updates or corrections to out-of-date details.
• Data Erasure: Request the deletion of your personal records (subject to regulatory retention requirements for active or past tour bookings).
• Opt-Out: Unsubscribe from marketing communications at any time via the link in any newsletter footer.

To exercise any of these rights, please contact us at info@globalbybike.com with the subject line: Privacy Enquiry – Information Request.

6. External Links Disclaimer

Our website may contain links to external sites (such as local tourism boards or travel partners). Global By Bike is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any site you visit.

7. Policy Updates & Contact Information

We review this policy regularly to keep pace with evolving privacy laws and cybersecurity standards.

Policy Last Updated: 14 August 2026

If you have any questions, concerns, or inquiries regarding this policy or our data safety practices, please reach out to us directly:

• Email: info@globalbybike.com
• Phone: +84-888-54-1515
• Business License Address: 112 National Road 80B, My An, Long Kien, An Giang, Vietnam
• Working Office: E14/432/5 Ba Ca Str, Hung Long, Ho Chi Minh City, Vietnam